1. Scope

This policy applies to

• End-users who purchase digital marketing masterclasses (“Customers”)
• Registered affiliates who earn commissions by referring Customers (“Affiliates”)

2. Definitions

• Customer: Any individual who purchases a course or digital product.
• Affiliate: Any person or entity enrolled in our affiliate program who promotes products and receives commissions on sales.
• Purchase Date: The date on which the Customer’s payment is processed.
• Refund Request: A formal request submitted by a Customer to receive back funds for an eligible purchase.

3. Eligibility for Refund

Customers may request a refund if all of the following conditions are met:

1. Request submitted within 30 days of Purchase Date.
2. Less than 20% of course content has been accessed or downloaded.
3. No violation of the Terms of Service (e.g., sharing account credentials).

4. Non-Refundable Items

The following items are not eligible for refund:

• Any purchase older than 30 days.
• Completed courses where more than 20% of content has been accessed.
• One-on-one coaching sessions, workshops, or bundles marked “Final Sale.”

5. Refund Request Process

1. Email [email protected] with “Refund Request” in the subject line.
2. Include your full name, order number, purchase date, and reason for request.
3. Our team will confirm receipt within 2 business days and may request additional information.
4. Once approved, a refund will be issued via the original payment method within 7–10 business days.

6. Method and Timing of Refund

• Refunds will be processed using the same payment method used for the original purchase (credit card, PayPal, etc.).
• Processing times vary by payment provider; please allow up to 10 business days from approval.

7. Exceptions & Disputes

• In exceptional circumstances (e.g., technical delivery failures), we may grant refunds beyond the standard eligibility criteria at our discretion.
• Disputes not resolved through the above process can be escalated by emailing [email protected].

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Significant changes will be communicated via email to registered Customers and/or posted on our website 14 days before taking effect.

9. Contact Information

For questions or assistance with refund requests, please contact:

• Email: [email protected]
• Phone: +27646651912
• Address: 213 Mimosa Rd, Northcliff, Johannesburg, 2195. South Africa.

Thank you for choosing AI Digital Marketing Mastery. We’re committed to your satisfaction and success.